Standard US shipping takes 3–5 business days, with express options available at checkout for 1–2 day delivery. Orders placed before 2pm ET on weekdays typically ship same day. You'll receive tracking information via email once your order dispatches.

The US store (us.myfacedr.com) ships only within the United States. For international orders, visit our UK site at myfacedr.com, our au.myfacedr.com for Australian orders and our ie.myfacedr.com for orders going to Ireland.

Shipping is express 2-4 days and costs $6.90.

You can track your order using the tracking link emailed to you after dispatch. If you created an account, tracking is also visible in your order history. For any issues, contact our team at hello@myfacedr.com.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed with SSL encryption.

In some instances, orders can be modified or cancelled shortly after placement by emailing hello@myfacedr.com. After this window, orders enter fulfilment and cannot be changed—but you can return items once received.

We currently do not offer any flexible payment options in the United States. Is this something you would like to see from us? Get in touch at hello@myfacedr.com!

We accept returns within 30 days of delivery for unopened, unused products in original packaging. You must let us know within 48 hours if you wish to make a return. Opened skincare products cannot be returned for hygiene reasons, but damaged or defective items are always replaced free of charge.

To initiate a return, email hello@myfacedr.com with your order number and reason for return. We'll send a prepaid return label within 24 hours. Refunds are processed within 5–7 business days of receiving the returned item.

Contact us within 48 hours of delivery with photos of the damage. We'll ship a free replacement immediately—no need to return the damaged item.

Yes, My Face Dr is an authorized retailer for all brands we carry, including ZO Skin Health and Glytone. Every product is sourced directly from manufacturers and comes with full brand warranty.

Book a free consultation with our skin experts to receive personalized product recommendations. Our team includes qualified aestheticians who assess your skin concerns via video call or photo submission and create a tailored routine.

All products ship with at least 12 months of shelf life remaining. Expiration dates are printed on packaging. Unopened skincare typically lasts 2–3 years; once opened, most products should be used within 6–12 months.

Product testing policies vary by brand. ZO Skin Health do not test on animals where not required by law. Individual brand ethics information is available on each product page.

A skin consultation is a free 15–20 minute session with one of our qualified skin experts. We assess your concerns, review your current routine, and recommend products tailored to your skin type and goals—with no obligation to purchase.

Click the "Book Free Consultation" button on any page, select your preferred date and time, and choose video call or photo-based assessment.

No, consultations are optional. However, for prescription-strength products or complex concerns like melasma or acne scarring, a consultation ensures you get the right products and usage instructions.

No, guest checkout is available. Creating an account lets you track orders, save favorites, reorder easily, and access exclusive member offers.

Yes, we use industry-standard SSL encryption and never share your data with third parties for marketing. Read our full privacy policy for details on data handling.

Yes, My Face Dr is an established authorized skincare retailer operating since 2021. We're fully licensed, carry genuine products from official brand distributors, and have served thousands of customers across the US and UK with verified reviews on Trustpilot.

Email hello@myfacedr.com for a response within 24 working hours, or use the live chat on our website during business hours (9am–6pm ET, Monday–Friday).